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Channels by plan

For urgent production issues on Business / Enterprise tiers, see Escalation.

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What to include

Always:
  • Workspace ID and project ID (find in Settings → About).
  • Revision ID if a specific change is involved.
  • What you expected vs. what happened.
  • Steps to reproduce.
  • Browser console errors / Convex log excerpts (paste, don’t screenshot).
  • Screenshots / video if it’s a visual issue.
Optional but helpful:
  • The prompt that produced the issue.
  • The agent used.
  • Recent changes from version history.

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What not to include

  • Production secrets / API keys (we don’t need them, and never asks for them).
  • Personally identifiable information of your users (anonymize first).

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Response times

We try to acknowledge within the SLA above, even if a full resolution takes longer. If you don’t hear back within 2× the SLA, follow up.

Escalation

For urgent production issues.

Discord

Live community.

Status page

Check for ongoing incidents first.
Last modified on April 18, 2026